Here are some or our customers most Frequently Asked Questions answered….

Are your products Genuine?

We are a legitimate authorised retailer. Our products are supplied directly from the Fragrance Houses and Authorised Distributors.We are based in the London area and have been in the wholesale fragrance business for over 15 years.

Our products are 100% genuine and are sold at competitive prices.

Is my Payment Secure?

Yes, all Esscent Beauty Online payments are taken through Paypal which is widely used and offer buyer protection on all transactions

Can I track my Order?

You will be sent a tracking number with an automated email once goods are dispatched.

Please use this reference on Royal Mail’s track and trace service.

We may on occasion use a courier to deliver your order, in which case relevant tracking reference will be emailed to you.

How can I cancel my order?

Please email us a soon as possible should you wish to cancel your order at online@esscent.co.uk or alternatively call 07590274578

In the event your order has already been dispatched it will be your duty to return the goods at your own risk.

Return address:

Esscent Beauty Ltd Dalton House, 60 Windsor Avenue, London,SW19 2RR.

Company Registration Number 10805817

Please include  your order reference